Faqs

1. What makes your linen products special?

Our linen products are crafted from the finest European flax, offering unparalleled softness, durability, and sustainability. Each item is thoughtfully designed to combine timeless style with modern functionality, ensuring that our products are not only luxurious but also eco-friendly and long-lasting.

2. How should I care for my linen items?

To preserve the beauty and durability of your linen, we recommend machine washing on a gentle cycle with similar colors and mild detergent. Linen naturally softens with each wash. Avoid bleach and fabric softeners. You can tumble dry on low or line dry for the best results. Ironing is optional as linen's natural wrinkles add character.

3. Are your linen products sustainable?

Absolutely. Linen is made from the flax plant, which requires less water and pesticides than cotton, making it an eco-friendly choice. Our products are OEKO-TEX certified, ensuring they are free from harmful substances and produced with high environmental and ethical standards.

4. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Policy page for detailed information.

5. Can I return or exchange an item?

We stand behind the quality of our products and offer a 30-day return policy. Items must be in their original condition and packaging. Custom orders are non-returnable. Please refer to our Returns & Exchanges page for full details.

6. How do I choose the right size for bedding or clothing?

Please refer to our Size Guide page for detailed measurements and sizing information. If you're still unsure, our customer service team is happy to assist you in making the perfect choice.

7. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment's progress directly on the courier's website.

8. Do your products come with a warranty?

We offer a one-year warranty on all our products against manufacturing defects. If you encounter any issues, please contact our customer service team for assistance.

9. Will linen products shrink?

Linen, being made from natural fibers, may experience slight shrinkage after the first wash. To minimize shrinkage, we recommend washing in cold water and air drying. Following our care instructions can keep your linen products in their best condition.

10. How do linen sheets feel?

Our linen sheets are made from high-quality linen fibers and are specially treated to increase softness, becoming softer with each use. Linen naturally offers excellent breathability and moisture-wicking properties, providing a comfortable sleep experience.

11. Why choose linen over cotton?

Linen is a more sustainable option with less environmental impact, as it requires less water and pesticides to grow. Linen's unique natural properties, such as superior breathability, moisture absorption, and skin-friendliness, make it an ideal choice for all seasons.

12. How to deal with wrinkles in linen products?

The natural wrinkles of linen are part of its unique charm, and many appreciate the naturally creased effect that linen acquires with use and washing. If you prefer a smoother appearance, you can gently iron it while damp.

13. How to choose the right color and style when buying linen products?

Our website offers a wide selection of colors and styles to suit different tastes. We suggest considering your interior design style and color scheme to choose the products that best suit you. If you need further advice, our design consultant team is happy to assist you in making a selection.

14. Are your products suitable for sensitive skin?

Yes, linen is a natural, hypoallergenic material that is very friendly to sensitive skin. Its natural breathability and moisture-wicking properties also help maintain comfort for the skin.